Sale Terms & Conditions
OVERVIEW
These Sale Terms & Conditions ("Sale Terms") apply to every promotional sale run by Island Outdoors Australia ("we", "us", "our"), including Black Friday, Cyber Monday, Boxing Day, End of Financial Year, clearance and any other advertised sale or promotion (each a "Sale"). They apply to purchases made online at islandoutdoors.com.au, in store, by phone and by email.
These Sale Terms should be read together with our Terms of Service, Refund Policy and Privacy Policy. As set out in Section 4 of our Terms of Service, where these Sale Terms conflict with our Terms of Service, these Sale Terms govern for any purchase made under a Sale.
Nothing in these Sale Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (see Section 9).
SECTION 1 - SALE PERIOD
Each Sale runs only for the period we advertise (the "Sale Period"), including the stated start and end dates and times. Unless otherwise stated, all times are Queensland time (AEST).
Sale prices, discounts and promotional offers are valid only during the Sale Period. Once the Sale Period ends, all products return to their standard (full) price.
We may end a Sale early, extend it, or change its terms by updating the advertised details. Any change will not affect an order that has already been secured under Section 2.
Sale prices are not retrospective. We do not offer price adjustments or partial refunds for products purchased before a Sale Period starts or after it ends.
SECTION 2 - SECURING THE SALE PRICE
To receive the sale price, your order must be confirmed before the Sale Period ends by either:
- placing and paying for your order in full; or
- paying the required deposit on your order.
Once your payment or deposit has been received within the Sale Period, the sale price is locked in for the products listed on that order. Any remaining balance is payable in line with your order confirmation and our Terms of Service.
Orders, enquiries or quote requests that are started but not paid for (in full or by deposit) before the Sale Period ends will be charged at the standard price.
SECTION 3 - QUOTES
Quotes issued during a Sale. A quote issued during a Sale Period, whether online, in store, by phone or by email, may show sale pricing. That sale pricing is valid only if the quote is accepted and paid for (in full or by deposit) before the Sale Period ends.
If a quote issued during a Sale Period is accepted or paid for after the Sale Period has ended, the sale price will not apply and the order will be charged at the standard price at the time of purchase, unless an authorised Island Outdoors Australia staff member has verified the sale price in writing.
Staff verification. Any staff verification is at our sole discretion, must be confirmed in writing (for example, by email from an @islandoutdoors.com.au address), and applies only to the specific quote and products named in that confirmation.
Pre-existing quotes. If you hold a quote issued before the Sale Period started, the sale price will not be applied to it automatically. You must ask us to apply the sale price to your quote, where the products on it are eligible.
Once applied, the sale price on a pre-existing quote can only be redeemed under the same rules as any other Sale purchase: the quote must be accepted and paid for (in full or by deposit) before the Sale Period ends, as set out in Section 2 and this Section 3. If it is not, the quote reverts to standard pricing.
Whether quoted before or during a Sale, sale pricing applies only to the eligible product items on a quote. It does not apply to any installation, labour, freight, shipping or delivery items on that quote (see Section 4).
SECTION 4 - WHAT THE SALE PRICE APPLIES TO
Unless the Sale advertising expressly states otherwise, sale prices and discounts apply only to eligible products purchased online and in store.
Sale prices and discounts do not apply to freight, shipping, delivery or any associated charges or costs. These are charged at our standard rates and will be shown separately at checkout or on your quote.
Sale prices and discounts also do not apply to installation or labour quotes, charges or fees. These are charged at our standard rates and may be adjusted at any point during the quoting process, or at any time an order is updated in a way that affects them.
Where a Sale includes a specific freight or delivery offer (for example, discounted delivery to a stated area), that offer applies only as described in the Sale advertising.
SECTION 5 - EXCHANGES, SWAPS AND ORDER CHANGES
If you ask to exchange, swap or change a product purchased in a Sale after the Sale Period has ended, for a reason other than a fault or other failure covered by the Australian Consumer Law:
- the replacement or additional product will be charged at its standard (full) price at the time of the exchange;
- you will be credited the price you actually paid for the original product (the sale price), not its standard price; and
- you will need to pay any difference, plus any applicable freight, shipping, delivery, installation or labour charges.
Adding products to, or changing the specification, size or colour of, an existing Sale order after the Sale Period has ended is treated in the same way: the new or changed products are charged at the standard price.
Change-of-mind exchanges and returns are offered only in line with our Refund Policy.
This section does not apply to products that are faulty, not as described, or otherwise fail a consumer guarantee. Those products will be repaired, replaced or refunded in line with Section 9, regardless of whether the Sale Period has ended.
SECTION 6 - STOCK AND QUANTITY LIMITS
Sale offers apply while stocks last. We may limit the quantity of any Sale product available to any one customer, household or order.
If a Sale product becomes unavailable after you have paid or placed a deposit, we will contact you to offer a suitable alternative, a revised delivery time, or a full refund of the amount you paid for that product.
SECTION 7 - COMBINING OFFERS
Unless stated otherwise, Sale prices cannot be combined with any other discount, voucher, promotional code, price match or offer, and cannot be redeemed for cash.
SECTION 8 - ERRORS IN PRICING
If a Sale price is displayed or quoted incorrectly due to an obvious error, we may correct it or cancel the affected order in line with Section 12 of our Terms of Service. If we cancel an order for this reason, we will refund any amount you have paid for it in full.
SECTION 9 - YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply equally to products bought in a Sale and products bought at full price. Nothing in these Sale Terms, including the time limits and full-price exchange rules above, limits these rights.
SECTION 10 - CHANGES TO THESE SALE TERMS
We may update these Sale Terms at any time by posting the updated version on our website. The version in effect at the time your order is secured will apply to that order.
SECTION 11 - CONTACT INFORMATION
Questions about these Sale Terms should be sent to us at hello@islandoutdoors.com.au.
Island Outdoors Australia
24 Kayleigh Drive, Buderim, QLD 4556
E: hello@islandoutdoors.com.au
PH: 0400 399 624